At Optimal Cleaning Services, we understand that every home and customer is unique. During our initial walkthrough, we take the time to assess your space and discuss your specific cleaning requirements. Our goal is to tailor our services to meet your needs, ensuring that you receive the most effective and satisfying cleaning experience possible.
Assessment of Your Home: Our team will conduct a thorough walkthrough to understand the layout of your home and identify any areas that require special attention.
Customized Service Plan: Based on your specific requests and our assessment, we will create a personalized cleaning plan that highlights key areas you’d like us to focus on.
Additional Service Recommendations: During the walkthrough, if we identify areas where our extra services could enhance your experience (such as deep cleaning carpets, window washing, or organizational help), we will provide this information to help you make informed decisions.
We offer a variety of services, including regular housekeeping, deep cleaning, move-in/move-out cleaning, and carpet cleaning.
We use eco-friendly cleaning products and follow strict cleaning protocols to maintain a safe and healthy environment for you and your family.
It’s entirely up to you! Many of our clients prefer to leave the house while we clean, but we can accommodate any preference.
We have flexible arrangements for accessing your home, including using a lockbox, a hidden key, or a garage door code, depending on what works best for you.
We strive to assign the same cleaning team to your home for consistency, but in some cases, substitutions may occur due to scheduling. We’ll always ensure you’re informed.
We take great care in your home, but accidents can happen. If any damage occurs, please report it to us as soon as possible, and we will work with you to resolve the issue promptly.
Yes, we send reminders prior to your scheduled cleaning to ensure that you are prepared and remember our appointment.
We request a 48-hour notice if an appointment needs to be changed or canceled. Please note that there is a $50 cancellation fee for cancellations made within 1 business day of the scheduled cleaning.
We encourage clients to communicate any special requests or areas of focus, and we will do our best to accommodate them during our cleaning visits.
Yes, all of our cleaners are insured, trained, and background-checked to ensure peace of mind.
Yes, we bring all necessary cleaning supplies and equipment, although you can request us to use your preferred products if desired.
Pricing is based on the size of your home, the type of service required, and the frequency of cleaning. We can provide a detailed estimate during a consultation.
We value your feedback! You can share your thoughts directly with our team, and we encourage reviews to help us improve and grow.
